International Shipping Information
We’ve partnered with International Checkout to provide payment processing and order
fulfillment for our international customers. International shipping rates, carriers,
and methods will be determined by International Checkout when you click the International
Checkout button on the shopping cart and select your shipping destination.
What countries do you ship to?
Shipping is available to over 250 countries, US Territories and APO/FPO addresses.
How long will it take for my package to arrive?
Once the order is shipped from our US warehouse it will take 5-14 business days
for the package to be delivered to your door. Generally, the more remote your location
the longer it will take to get the package to you. If you live in a large city you
should see delivery timeframes of 5-8 business days.
Cooper Safety or International Checkout cannot be held responsible or liable for
any delays or problems that result at your local customs office.
Duty, Taxes and Brokerage Fees
Your order may be subject to brokerage fees, import tariffs, customs duties, customs
clearance fees and value added taxes, as well as other local taxes assessed by customs
authorities at the time of delivery to the destination country. These additional
charges, generally known as Import Fees for customs clearance, are borne by you;
we have no control over these Import Fees. Customs policies vary widely from country
to country; you should contact your local customs office for further information.
Additionally, when ordering from Cooper Safety Supply, you are considered the importer
of record and must comply with all laws and regulations of the country in which
you are receiving the goods. If you refuse to pay your local duty or tax and the
carrier bills Cooper Safety for the unpaid charges, these charges will be deducted
from any refund for the rejected product.
Failure to pay customs Import Fees may also jeopardize or terminate your ability
to place future orders.
International returns are subject to our general returns terms. Return shipping
costs are the responsibility of the purchaser on all returned orders. Refunds will
be for the merchandise amount only. No refunds will be given for items that are
seized at your local customs office.
Package Status and Tracking
To check the status of your international order or track your package, please Log
In to your International Checkout account
Other things you may want to know
Your privacy is important to us, and we know that you care about how information
about your order is used and shared. We would like our international customers to
be aware that cross-border shipments are subject to opening and inspection by customs
Also, we, or our partner International Checkout, may provide certain
order, shipment, and product information, such as titles, to international carriers,
and such information may be communicated by the carriers to customs authorities
in order to facilitate customs clearance and comply with local laws. To learn more,
view International Checkout's Terms & Conditions and Customer Service information
at their Help page.